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FAQ’s

How Can help you?

What Shipping Methods Are Available?
  • Standard Ground: Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days
  • Expedited Ground: Items upgraded to Expedited Ground will ship via UPS®, FedEx Ground, or a similar carrier. Expedited Ground is not available for all items. Arrive within 7-14 Days
  • 2nd Day Air: Items upgraded to 2nd Day Air will ship via UPS, FedEx Ground, or a similar carrier. 2nd Day Air is not available for all items. Arrive within 10 Days
  • Overnight: Items upgraded to Overnight will ship via UPS, FedEx Ground or a similar carrier. Overnight shipping is not available for all items. Arrive within 7 Days
  • Priority Overnight: Items upgraded to Priority Overnight will ship via UPS, FedEx Ground or a similar carrier. Priority Overnight is not available for all items. Arrive within 4-7 Days
Do You Ship Internationally?

Simply input your shipping address and utilize the nation dropdown to select your country from the list which appears.

Worldwide shipping timeframes could be harder to estimate correctly (compared to national transport ), because of the numerous factors involved. Usually, USPS First Class Mail International may take anywhere from ten days to three weeks to arrive at the destination state, and customs may consider following that. It’s usually better to place a global order in advance of the time you require it!

What Payment Methods Are Accepted?
  • Credit Card

It’s easy to send money overseas with your credit cards.

  • Wire Transfer

If you would like to pay via a Wire Transfer, we will have the ability to process your order immediately. Please pay all bank fees individually. If your bank or an intermediary bank deduct your fees, we won’t be able to send your order until we receive the order amount.

Paypal Methode

You also can make a payment using a PayPal account.

Another way is to make payment directly to our bank account. Go to the nearest bank or send a transfer via internet banking.

We will Send our Bank Account Details if you process the payment immediately.

Is there any warranty on products?
  • seaophthalmic offers a 60-day guarantee on all instruments. If you purchase a device that does not meet your expectations or has a manufacturer defect, return it to seaophthalmic with your dealer invoice, and we will exchange it or give you a full refund. Products must be returned with the invoice within 60 days of the date listed on the invoice for exchange or refund.
  • seaophthalmic also provides a limited warranty against defects in materials and quality, providing limitations listed below are not present. After 60 days from the date of the invoice, seaophthalmic will, at its discretion, assess instruments with which you have an issue, and determine whether to replace the tool based on that assessment. An invoice must be returned with the devices for seaophthalmic to evaluate methods for replacement.
What is Return Policy?

If you are not fully satisfied with a product, call us within 30 days of shipment. seaophthalmic will issue a full credit or refund, even if the product has been opened or used. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS or FedEx at your convenience.

How Can I Return a Product?

All returns require an authorization number. To arrange for a return, call our Customer Service department or contact your Sales Consultant.

Who should I contact if I have any queries?

“If you have any questions or concerns about the dental digital imaging please do not hesitate to contact us at the contact us page.  Our Customer Service usually responds in 5-15 minutes. “

How to place an order for a ophthalmic product?

You can place your order at sales@seaophthalmic.com

Still Have a Question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!

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